Shipping policy
Thank you for shopping with Waggzly! We’re committed to getting your pet’s products delivered safely and as quickly as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be slightly longer during holidays, sales, or periods of high demand.
Shipping Times
United States
Estimated delivery time: 5–12 business days
International Orders
Estimated delivery time: 7–20 business days
Shipping times may vary depending on your location, customs processing, weather conditions, and carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after shipment.
If you do not receive tracking information within 7 business days, please contact our support team.
Split Shipments
Because we work with multiple fulfillment partners and warehouses, items from the same order may arrive in separate packages and at different times.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, Waggzly is not responsible for lost packages or additional shipping costs caused by failed delivery attempts.
If you notice an error in your shipping address, please contact us as soon as possible before your order ships.
Delayed Deliveries
While we work hard to ensure timely delivery, Waggzly cannot guarantee exact delivery dates.
Delays caused by shipping carriers, customs, weather, holidays, or other unforeseen circumstances are outside of our control.
Lost or Stolen Packages
If your package appears lost or stolen, please contact the shipping carrier first using your tracking number.
If you still need assistance, contact us and we’ll do our best to help investigate the issue.
Waggzly is not responsible for packages marked as delivered by the carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and packaging.
We’ll review the issue and work toward a replacement or suitable resolution.